Hello, and thanks for helping out. I'm Ben Mills, a GP partner at Mickleover Medical Centre, and I'm trying to put AI properly to work for us. You'd be helping me move this forward by working through this triage panel of made-up patients, so that the AI's plans and answers can be compared with yours. At the end you'll be able to see what the AI makes of these triage queries.
If you have any thoughts, drop me a line at Ben.Mills3@NHS.net
How would you triage these?
Eleven requests and letters for three patients, as they might arrive at triage. They're not meant to be hard or tricky: some are very straightforward, and all are the ordinary things we see every day. We're interested in how you think them through, not in a "right" answer.
Your role
Choose the role you triage in. Your name is not shown to the organiser, only your role.
How it works
- The patient's record is there as it would be in SystmOne. You can read it, search it, and look at the results and medication. Use it as much or as little as you normally would.
- Triage, don't consult: decide your first response, not the whole consultation. Handling a request well isn't the same as bringing everyone in.
- Aim for three to five minutes a case at most.
- Write what you're thinking and doing in the box as you go, in your own words. Think ahead: say what you're worried it might be, and what you'd do about that.
- Try talking instead of typing. Click in the box and use your computer's dictation: on Windows press Windows key + H; on a Mac press Fn (or Control) twice; on a phone or tablet tap the microphone on the keyboard. Don't worry about tidying it up.
- If you like, tap your first action too. It lets us count the requests you handled without an appointment.
An example
The patient writes:
Hello, I've had a sore throat for 3 days and it's getting worse. It really hurts to swallow. Can I have some antibiotics please? Text is best, I'm at work.
A triager's thinking might go something like:
Probably viral. Painful swallowing, so quinsy is the one not to miss: is it one-sided, can she manage fluids? Record: no penicillin allergy, same request last March. I'll text self-care and pharmacy advice, and ask her to ring today if she can't swallow fluids, gets one-sided swelling or a high fever. No appointment for now.
What you write and the searches you make are saved as you go, without your name, so you can stop and come back. The patients are synthetic: no real person is described.
At the end: what a triaging AI suggested
When you've done all the cases you want to, you can see what a triaging AI suggested for each, and say what you think of it. Your answers are locked when you do, so do the cases first.
This locks your answers. You won't be able to change them afterwards.
Choose your role to start.